Marketagent.com is a service of the Marketagent.com Online Research GmbH Company
Each survey participant accepts his/her registration with the present Terms as binding. Only these Terms and web sites referred to therein are content of the contractual relationship between the survey participants/volunteers and Marketagent.com. In practice the current version of Marketagent.com Terms and Conditions, published on this page, applies. Registered participants will receive a notification on changes to the Terms and Conditions via email.
Changed Terms shall be deemed approved, if the respondents do not object in writing or by email. In doing this, Marketagent.com explicitly informs the survey participant on all the consequences. The objection must be received within 14 days after the notification on changes by Marketagent.com. Otherwise, the new rules are adopted. The submission of the objection is confirmed by Marketagent.com and results in a resolution of the contract by Marketagent.com.
Marketagent.com rewards participation in interviews/surveys with bonus points. The number of points per project will be determined by Marketagent.com, depending on the survey and its scale, and upmost binding for all participating subjects. Entitlement to a payment, apart from the redemption of bonus points, does not exist. Your decision is final.
The valid compensation expense is published under the menu item "Compensation Overview" and will vary depending on each survey and its length. A claim for compensation is only fully completed and usable, when surveys arrive at Marketagent.com. You can claim compensation from Marketagent.com for interview participation, only if the associated data have been received by us.
Marketagent.com paid to participate in polls / surveys under the current compensation program. The payment for the participation by each participant that is specified in the invitation/introduction and his/her form of compensation is determined according to the chart on the Marketagent.com website.
Marketagent.com reserves the right to adjust the amount of compensation. The change in the level of remuneration is published by Marketagent.com on the website under the menu item "Compensation Overview ".
The collection of bonus points is possible by taking part in polls and other surveys of Marketagent.com. Other options (such as the spiking of the account by cash payments) do not exist. Bonus points will remain valid for 2 years.
Payment of the balance of the survey participant, if the participant wishes, can be fully or partially transferred to a bank account or via other payment alternatives, offered by Marketagent.com. The payment to a bank account is made by bank transfer or other forms of payment. For the current alternative payment offers, please see the website under the menu item "Exchange Market".
The credit remains in force, unless the participant does not decide on which actions to. The minimum number of points per transaction is fixed to 200 points (= € 2, -). Should the participant paying a credit balance is less than € 15, - to his bank account, so Marketagent.com of a processing fee of € 1, - charged. The credit will be subject to less handling fee within 4 weeks of the intended use. Transfers from € 15, - charges paid. Transfers to the account of one of our donation partners are exclusively free of charge. Marketagent.com undertakes to never exclude or prefer any participant, due to their account balance.
A package of bills or bank statements is not provided. Bank transfers or payment orders are proof of payments made by Marketagent.com. Each time, the current state of credit can be accessed via the homepage under the menu item "Balance". Marketagent.com does not guarantee for the accuracy of the information. Objections by the participant, regarding paid or not paid amounts must always be submitted in writing.
If a participant deliberately falsified the results of a project, e.g. submitted false information upon registration or in a survey/collection, and repeated application with different email addresses, or gives his password, Marketagent.com reserves the right to exclude that survey participant volunteer. The damage caused by the conduct of the participant/subject is at the expense of his previously earned bonus points. Marketagent.com reserves the right to the assertion of further damages.
Each registered participant/respondent may have only one account and is obligated to treat its credentials (username and password) as confidential. He/she is held accountable by Marketagent.com for the use of his user name and password.
If the password is used without authorization, the participant/volunteer is required to inform Marketagent.com and/or immediately change its password in the survey participant’s question field. Changes of the user data are to be immediately entered by the survey participant.
Your personal information is kept confidential and always evaluated anonymously. Our customers only receive the results of the survey they commissioned and never your personal information. Marketagent.com customers are only interested in cumulative data.
In case of legal disputes, the data is kept until a valid ruling is made. Information needed for the purpose of participant complaints or for legal obligations is excluded therefrom. When those reasons cease to exist, the information is deleted.
Marketagent.com will not be liable for technical malfunctions and their causes are not the responsibility of Marketagent.com. Marketagent.com is not liable for damages resulting from acts of third parties and in event of natural disasters.
Marketagent.com is only liable in accordance with the law, in case of intent or gross negligence. Liability for slight negligence is excluded.
Links, banners and alike shall not imply endorsement of third parties and their services by Marketagent.com. Marketagent.com is not responsible for the content of sites, including prices and availability of products from third parties, even if they are referenced via hyperlinks, banners or otherwise. Marketagent.com expressly disclaims any responsibility for the content or opinions that are accessible via links through Marketagent.com. The responsibility lies exclusively in the domain of the operator.
Marketagent.com is only liable for the reasonable predictable damage. Furthermore, Marketagent.com is never liable for consequential damages, indirect damages, not savings, lost profits, interest, losses and damages from third-party claims asserted against the participants.
You can always unsubscribe from the services of Marketagent.com. This holds no disadvantages for you. Regarding your credit score, you can still access it for 14 days after the canceling your subscription.
According to the principle of fairness Marketagent.com can also terminate participation in service, if here is reasonable doubt that a breach of this Agreement has occurred without giving reasons. The previously accumulated credit can still be accessed within the next 14 days (unless different arrangements by these Terms and Conditions), provided that no breach of the Terms and Conditions has occurred. Cancellations must be submitted in writing or by email, or made directly on the Marketagent.com site.
The contracting parties agree to the application of Austrian Law, in general Regulations of the General Civil Code applies. For consumers from the EU, their national consumer law applies, unless the relevant Austrian laws are more favorable to the consumer.
For contracts with companies, our registered office is determined as agreed jurisdiction.
For contracts with consumers, residents of one of the EU Member State, we also recognize the court of the customer's residence. The jurisdiction over consumers outside the EU is governed by the law.
All the data you provide will be kept strictly confidential. There is no connection between the analysis data and personal information.
We guarantee that individual identification from the analysis data is not possible. Our clients are only interested in information on larger collectives (e.g. women from Chicago between the age of 20 and 29).
never, never, never, never
Protecting your privacy is very important to us. Below, we inform you about the handling of your data in greater detail.
The information about the website visit and services related thereto is also collected in order to ensure the error-free provision of these services, for analysis purposes (see Item 4: Cookies, web analysis, tracking technology for details) and for security reasons of tracking criminal activities online and defence against hacking attempts. This data is processed on the basis of the performance of a contract to which the data subject is party (Art. 6 (1) lit. b of the GDPR), for the purposes of the legitimate interests of providing the error-free, performance of services (Art. 6 (1) lit. f of the GDPR), as well as for the purposes of defence against criminal online activities and efficient protection against hacking attempts arising from a legal obligation related thereto (Art. 6 (1) lit. c of the GDPR).
The data collected in this regard is stored in our systems for 6 months and subsequently deleted. In case of statutory obligations, and particularly in case of administrative proceedings, the deletion period extends until the proceedings are completed, i.e. until our legal obligation ceases to exist.
In order to register as a survey participant, we require your personal information (in particular: name, surname, email address, street, postcode, place, date of birth and password), and a selection of socio-demographic information (such as sex, size of the town or city, household size, etc.). Furthermore, you disclose additional information relating to your participation in survey projects. We will primarily contact you via your email address.
For registering on our online panel, the following personal information necessary for the registration process is requested and entered by you:
|Personal data||Name, surname, sex, email address, language|
|Address data||Street and house number, postcode, place, country|
|Socio-demographic data||Date of birth, family status, number of children, household size, education, professional status, industry, household net income, car ownership, mobile provider (optional), region/state, size of city or town|
|Account management data||Secret answer, password, mobile phone number, recruiter|
|Technical data||IP address, device, browser/OS|
The data processing consists of making a selection for the participation and evaluation of the socio-demographical characteristics for online market research projects, rather than making available the management of Marketagent.com user accounts, and in providing the necessary safety measures based on the performance of the contractual obligations between Marketagent.com online reSEARCH GmbH and the panellist (= survey participant) (Art. 6 (1) lit. b of the GDPR).
When conducting online market research projects, any personal information, including socio-demographic characteristics, personal estimations and opinions in particular, is accumulated in the evaluations and results, which means that the processed data is anonymized accordingly, making it impossible to be traced back to an individual. Accordingly, this isn’t personal information any longer and the GDPR provisions do not apply. The data is collected in the questionnaires though respondents’ input and through the additional calculation of metadata (questionnaire length, Geo-location and browser/OS information). Data processing for the purpose of compiling evaluations and the management of questionnaire data is performed based on the fulfilment of the contractual obligations between Marketagent.com online reSEARCH GmbH and the panellist (= survey participant) (Art. 6 (1) lit. b of the GDPR).
The Marketagent.com exchange platform provides various options for exchanging bonus points acquired using Marketagent.com services. When performing an exchange, you must enter the information listed below, which we’ll process and, if this is necessary for completing the exchange process, forward to our exchange partner or the bank institute performing the transaction.
|Exchange bank||Recipient data (name, IBAN) for the executing bank|
|Paypal||paypal–Account: PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg|
|Skrill/Moneybookers||Moneybookers/Skrill-Account: Skrill Limited, 25 Canada Square, London E14 5LQ, England (company number 04260907) - UK|
For the contractual performance of our obligations, the transfer of data to the exchange partner is necessary (Art. 6 (1) lit. b of the GDPR). Moreover, we are bound in such cases to keep the data until the expiry of the retention period (7 years) under the tax law (Art. 6 (1) lit. f of the GDPR) and, correspondingly, it may be necessary to transfer the information to the tax authorities, as well as tax consultancy firms or auditing companies.
Any information collected within this context is stored for the duration of your panel membership in our systems and permanently deleted by Marketagent.com when you leave the panel. In case of statutory obligations, and particularly in case of administrative proceedings, the deletion period extends until the proceedings are completed, i.e. until our legal obligation ceases to exist.
In principle, Marketagent.com does not transfer your personal information, with the exception of contractual processors selected by Marketagent.com. In that respect, Marketagent.com guarantees that the same data protection levels are observed by and in accordance with the agreements entered into with the data processors. All exceptions are explicitly listed below:
|Web analysis||See Item 4 — Cookies, web analysis, Google Inc. tracking technology|
|Exchange platform partners||For performing exchange processes see Item 3.a.3 — Exchange platform|
|zopim||Plug-in with a chat feature for sending support requests to Marketagent.com|
|Cint – Panel management for participating in international market and opinion research projects||Our partner Cint only receives a socio-demographic dataset in pseudonymized form; inferring personal information is not possible; Cint AB, Luntmakargatan 18, SE-111 37 Stockholm, Sweden|
With your consent, we will send our newsletter to your email inbox. You may give your consent during the registration process, however this is not mandatory for Marketagent.com panel membership. You may unsubscribe from our newsletter mailing list at any time by disabling the newsletter subscription in the member area, via the “unsubscribe” feature in the newsletter, or by simply writing to the email address indicated in the imprint, or contacting us using one of the options in Item III — Contact, Data protection authority.
You can set up your browser to inform you when cookies are set, to let you decide each time whether to accept cookies or not, or to reject cookies altogether. If you choose not to accept cookies, the functionality of our website might be limited. In the “Help” menu in your browser, you can find an explanation on how to set up your browser accordingly and either accept or reject cookies.
We use plug-ins of the social network “Facebook” (operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA), showing a Facebook widget on the Marketagent.com pages. We use a two-step procedure, which lets you give your consent to the social network operator to process your personal information in acc. with Art. 6 (1) lit. a of the GDPR. Your information is only sent to the social network operator when you click on one of the icons displayed and agree to send your personal information to the social network operator. When you give such a consent, a connection between your browser and the respective social network is established.
Via the plug-in, the social network receives information about your visit to our website. If you’re logged in to “Facebook”, your visit may be connected to your social network account. Any interactions with the plug-in may be recorded by the social network operator. You can find information on the use of your personal data collected by the social network on the “Facebook” page under “Privacy” on the following link Facebook - Data Policy.
In principle, you have the right to access the data, the right to rectification, the right to erasure, the right to the restriction of processing, the right to data portability, the right of withdrawal and the right to appeal (Art. 15 through 20 of the GDPR). You may assert these rights at any time by contacting us with your concern. The contact possibilities are listed in Item III — Contact, Data protection authority.
If you believe that the processing of your data violates privacy laws or that your rights under the data protection regulation have been violated in some other way, you may lodge an appeal with the supervisory authority. In Austria, this is the Data Protection Authority (Item III — Contact, Data protection authority).
To participate in the surveys that we conduct, you must be at least 14 years of age, for which purpose you must submit a copy of a photo ID if requested.
GDPR - Marketagent.com contact person
Person responsible: Marketagent.com online reSEARCH GmbH, Mühlgasse 59, 2500 Baden
Representative: Master Thomas Schwabl (GF)
Data Protection Officer: Master Florian Folkmann
tel: +43 2252 909009
In our Exchange Area, you can convert the survey points into cash or rather products or services of our cooperation partners. We will always inform you about the amount of the indemnities or the potential prices.